Terms of Service

Effective July 11, 2026 · TrackCleared, LLC (Maryland)

1. What TrackCleared is

TrackCleared, LLC ("TrackCleared," "we") provides a compliance information service: we analyze the audio attached to a client's public social-media posts and report licensing-risk information. TrackCleared is independent — not affiliated with, endorsed by, or acting on behalf of any record label or rights holder.

2. Not legal advice

We are not a law firm and we do not provide legal advice, legal opinions, or legal representation. Our reports, emails, working sessions, and other deliverables are informational only. For legal advice about your specific situation, consult a licensed attorney.

3. The services

• Free Audit — a summary review of a sample of recent posts.
• Full Report — an itemized analysis of the posts in your account's library, delivered as a live report.
• Guided Cleanup — a working session in which we present options for each flagged post; your team decides which actions to take and performs them in your own account. We never request or accept account credentials.
• Monitoring — a monthly scan, on or about the same date each month, of posts detectable by our systems at scan time, with a summary each cycle. Monitoring is a periodic scan, not continuous surveillance of your account.

Paid engagements beyond a one-time report may be governed by a separate engagement letter; where an engagement letter exists, it controls over these Terms.

4. How detection works — and its limits

Detection combines platform metadata, audio fingerprinting, music-catalog lookups, and human review. Detection is probabilistic and may include false positives and false negatives: a post marked high-risk may in fact be properly licensed, and a "Cleared" designation means only that our systems did not detect a commercial recording in that post — it is not a guarantee that the post is free of third-party rights or claims. We do not guarantee that any claim, demand, or lawsuit will or will not occur.

5. Your decisions, your account

All decisions about your content — including whether to remove, replace, or retain any post — are made solely by you. Deliverables present factual findings and options; they are not instructions or recommendations about your legal obligations.

6. Authorization

By engaging TrackCleared, you represent that you own or are authorized to act for the social-media account(s) you ask us to analyze, and you authorize us to access and analyze the public content of those account(s) for the purpose of providing the services.

7. Payment and refunds

Fees are quoted before any paid work begins and are payable through our payment processor.

• Reports: cancel any time before delivery for a full refund. If a delivered report is materially defective — for example, it analyzes the wrong account or is substantially incomplete — tell us within 14 days and we will correct it or refund the full amount, your choice.
• Working sessions: fully refundable any time before the session begins; non-refundable after it has been held.
• Subscriptions: cancel any time, effective at the end of the current billing cycle; no partial-month refunds. Annual plans: full refund within the first 30 days; after that, unused full months are refunded at the standard monthly rate.

To request a refund, email brandon@trackcleared.com from the address on your order. Refunds are issued to the original payment method, typically within 5–10 business days. A refund does not extend the license to use delivered reports. Where a signed engagement letter specifies different refund terms, the engagement letter controls.

8. Confidentiality and data

Findings about your account are shared only with you. Our handling of your information is described in the Privacy Policy. We retain engagement records and supporting evidence for delivered reports for at least twelve (12) months.

9. Intellectual property

Reports and deliverables are licensed to you for your internal business use. Our methods, software, templates, and formats remain TrackCleared's property.

10. Limitation of liability

To the maximum extent permitted by law, TrackCleared's total aggregate liability arising out of or relating to the services is limited to the fees you paid to TrackCleared in the twelve (12) months preceding the claim, and TrackCleared is not liable for indirect, incidental, consequential, special, or punitive damages, including claims, demands, or judgments asserted against you by third parties.

11. Governing law

These Terms are governed by the laws of the State of Maryland, without regard to conflict-of-laws rules. Exclusive venue for disputes is the state or federal courts located in Maryland.

12. Changes and contact

We may update these Terms; the effective date above reflects the current version. Questions: brandon@trackcleared.com.